We proudly stand behind the quality of LaFlore® Live Probiotic Skincare and want our customers to be happy. We place customer satisfaction at the center of our business. Please refer to our policy guidelines below and feel free to contact us if you have further questions.
Shipping
Processing and delivery
- Orders placed by 1:00 pm are shipped the same day. Orders placed after 1:00 pm are shipped the following business day.
- Orders take an estimated 2 to 4 business days to be delivered after departure from our warehouse.
- Customers can select an expedited shipping option at checkout.
Tracking and addresses
- Tracking is provided on all orders. LaFlore® is not liable for lost orders if the tracking number shows that the order was delivered.
- Customers must enter a complete address at checkout. LaFlore® is not liable for inaccurate or incomplete shipping addresses entered by customers.
Delays
- LaFlore® is not liable for shipping delays made by the shipping carrier.
- Holidays, sales campaigns and inclement weather can impact shipping and delivery times.
Order issues
- Issues with orders must be reported within 48 hours of delivery.
- We reserve the right to cancel any order.
Returns
At LaFlore®, we want you to love our products as much as you love your skin, and we want you to be completely satisfied with your products.
What we accept
We will accept any full-sized product for a return or exchange, as long as it is at least half full and received within 30 days of initial purchase. Please note we do not cover return shipping costs.
How to start a return
To initiate your return, email returns@laflore.com. A return made to our warehouse, or a return made without initiating a return by email, will not be accepted and a refund will not be issued.
Return window
Once your return is initiated, you have 14 calendar days to send the item or items and for the return to be marked delivered. Once 14 days have passed from the return initiation date, your order is no longer eligible for a full refund. Please keep records of return shipments, for proof of date shipped.
LaFlore® is not responsible for a return shipment, including instances of missing items or mis-delivered shipments.