Frequently Asked Questions

Cannot find the answer you are looking for? Write to us at support@laflore.com.

About LaFlore

What makes LaFlore different?

LaFlore's patented technology (U.S. 10,959,950) infuses live probiotics into a skincare system that does not need refrigeration. The probiotics activate on application and help nourish, support and balance your skin microbiome, whatever your age, skin concern or skin tone.
How do live probiotics help the skin?

Many common skin concerns are linked to an imbalanced skin microbiome. When the microbiome is out of balance, it can change how your skin looks, feels and functions. Topical live probiotics replenish the beneficial bacteria your skin relies on.
How is this different from the probiotics in other skincare?

Many brands put only probiotic extracts or prebiotics in a formula and call it probiotic skincare. To be classified as a probiotic, a product has to contain live bacteria and have health benefits supported by human studies. LaFlore's live probiotic serum and booster contain live bacteria.
Why should I use probiotic skincare?

You do not need to have skin issues to benefit from live probiotic skincare. Skin needs nourishment and balance the same way the rest of the body does. LaFlore gives skin the nutrients it uses to function and to protect itself through the day, against the pollutants, chemicals and free radicals it meets.

Using the products

How long should I use LaFlore before deciding?

This depends on your skin. Skin renews itself roughly every 27 days, so we recommend using the product consistently for at least 30 days to judge whether LaFlore is right for you.
Do I need to refrigerate my LaFlore products?

No. The patented LaFlore system (U.S. 10,959,950) does not require refrigeration. The formulas hold the live probiotics in a cryo-like dormant state until they are touch activated at the moment of application.
Are LaFlore products free of synthetic fragrance?

Yes. Most signature scents in skincare are blended from synthetic perfumes and fragrances, which add no benefit to a product and can cause reactions for people with sensitivities. LaFlore uses plant derived essential oils instead, chosen for what they contribute rather than for scent alone.
Is LaFlore safe to use during pregnancy?

LaFlore's plant based formulations do not contain ingredients known to be contraindicated for pregnant or nursing mothers. We will always advise you to check with your doctor before use, so you can be sure LaFlore is right for your particular circumstances.

Ingredients and sourcing

Are LaFlore products vegan?

Yes. LaFlore is a PETA approved vegan company.
Are LaFlore products organic?

We source our therapeutic ingredients from their indigenous regions at the peak of harvest, and we build relationships with the small farms and operations that grow them. Some of those growers cannot afford the rigorous process of official organic certification, although they grow their plants ethically and with environmental consciousness, free of pesticides and fertilizers. These ingredients are organically grown, but the documentation on the harvests would not allow us to use the specifically regulated words Organic Certified.

Orders, shipping and returns

Is there a minimum order?

No. There is no minimum order.
When will my order ship and arrive?

Orders placed by 1:00 pm ship the same day. Orders placed after 1:00 pm ship the following business day. Delivery is estimated at 2 to 4 business days after the order leaves our warehouse. An expedited shipping option can be selected at checkout. Holidays, sales campaigns and inclement weather can affect shipping and delivery times.
How do I track my order?

Tracking is provided on all orders. Please enter a complete address at checkout. LaFlore is not liable for lost orders where the tracking number shows the order was delivered, for inaccurate or incomplete addresses entered at checkout, or for delays caused by the shipping carrier. Any issue with an order must be reported within 48 hours of delivery.
What is your return policy?

We accept any full sized product for return or exchange, as long as it is at least half full and we receive it within 30 days of the original purchase. Return shipping costs are not covered.
How do I start a return?

Email returns@laflore.com to initiate your return. A return sent to our warehouse without being initiated by email cannot be accepted and no refund will be issued. Once your return is initiated you have 14 calendar days for the items to be sent and marked delivered. After 14 days the order is no longer eligible for a full refund, so please keep records of return shipments as proof of the date shipped.

Contact

How do I get in touch?

Customer service is open Monday to Friday, 8:30 am to 5:00 pm EST.